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Refund & Cancellation Policy
Thirty days, any reason, no interrogation. If the app did not make managing Homebrew on your Mac easier, that counts as a reason.
The 30-day guarantee
You can request a full refund of any Tidewell purchase within 30 days of the payment date. We do not ask you to justify the request, we do not require you to complete troubleshooting first, and we do not offer a store credit instead of your money.
This covers:
- first-time purchases of the Personal and Family subscriptions, monthly or annual;
- Lifetime licence purchases;
- renewal charges you did not intend — see the next section.
Unwanted renewal charges
If a subscription renewed and you did not want it to, contact us within 30 days of the renewal charge and we will cancel the subscription and refund that charge in full. This applies even though we email an advance reminder before annual renewals — a reminder that landed in a spam folder is not your fault.
Renewals older than 30 days are handled case by case. Write to us anyway; if the licence has clearly gone unused across a full term we will usually refund it.
How to request a refund
Pick whichever is easiest:
- Email billing@tidewell.app from the address you used to buy, with your order number or licence key.
- Use the contact form and choose "Refund request" as the topic.
- Call +1 (415) 555-0198, Monday to Friday, 9:00 AM – 6:00 PM Eastern Time.
- Open your account page and use the "Request refund" button, which is available for the whole 30-day window.
You do not need to uninstall the app before requesting a refund, though your licence will deactivate once the refund is issued and the software will revert to the free tier.
How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your request | Within one business day |
| We approve and submit the refund | Within two business days of the request |
| Funds appear on a card | 5–10 business days, depending on your bank |
| Funds appear on PayPal | 3–5 business days |
Refunds are issued to the original payment method in the original currency and include any sales tax you paid. We do not deduct processing fees or a restocking charge.
Cancelling without a refund
Cancelling and refunding are different things. If you simply do not want the subscription to continue, cancel it:
- from your account page, in two clicks; or
- by emailing billing@tidewell.app from your registered address.
Cancellation stops all future charges and takes effect at the end of the period you have already paid for — you keep full access until then, and after that the app continues working on the free tier. We confirm every cancellation by email. There is no cancellation fee, no phone call requirement and no retention offer to sit through.
Note that uninstalling the application does not cancel a subscription. Use one of the methods above.
Limits and exceptions
We apply these narrowly, and we will always explain in writing if we rely on one:
- Volume and educational orders of five seats or more follow the terms of the individual quote, which typically include a 30-day acceptance window rather than a per-seat refund right.
- Repeat refunds. We may decline a refund where the same customer has already been refunded twice for the same product, or where there is clear evidence of licence-key abuse or fraud.
- Third-party purchases. If you bought Tidewell from a reseller or bundle rather than from us, that seller's refund policy applies and you will need to contact them. Tell us where you bought it — the only authorised source is this website, and unauthorised resale is something we want to know about.
Before you file a chargeback
Please email us first. A chargeback takes your bank 30 to 90 days to resolve, whereas we can refund you in two business days, and a disputed charge automatically locks the licence while the bank investigates. We have never refused an in-window refund request, so contacting us is faster for everyone.
Your statutory rights
This policy is offered in addition to, and does not limit, any right you have under applicable consumer protection law — including cancellation rights under the laws of your state, and the 14-day statutory withdrawal right for consumers in the UK and EEA. Where a statutory right gives you more than this policy does, the statutory right applies.
Contact
Tidewell Software LLC
Attn: Billing
2261 Market Street, Suite 4018
San Francisco, CA 94114
United States
billing@tidewell.app
· +1 (415) 555-0198