Terms of Service

Last updated: August 1, 2026 · Effective: August 1, 2026 · Version: 2.1

1. Who we are and what this covers

Tidewell is a macOS Homebrew GUI application published by Tidewell Software LLC, a company registered in Delaware, United States, entity number 5847291, with its registered office at 2261 Market Street, Suite 4018, San Francisco, CA 94114 ("we", "us", "our").

These Terms of Service ("Terms") govern your use of the tidewell.app website, the Tidewell application in all its versions, your licence or subscription, and any support we provide ("the Service"). Our Privacy Policy and Refund Policy are incorporated into these Terms by reference. By requesting demo access or using Tidewell, or by purchasing a licence, you accept these Terms. If you do not accept them, do not use the Service.

2. Eligibility and your account

You must be at least 18 years old, or the age of legal majority where you live, and able to enter into a binding contract. If you are accepting these Terms for a company or other organisation, you confirm that you have authority to bind that entity.

Buying a licence creates an account identified by your email address. You are responsible for keeping your licence key and account credentials confidential, and for everything done under your account. Tell us promptly at support@tidewell.app if you believe your account has been accessed by someone else.

3. Licence grant

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Tidewell in object-code form for your own purposes, on the number of Mac computers permitted by the plan you purchased:

• Demo — a single Mac, for the duration of the guided session described in section 7.
• Personal — one Mac at a time.
• Family — up to three Macs at a time, within one household.
• Lifetime — one Mac at a time, for the lifetime of the 2.x version line.

Activations may be moved between machines from within the app or from your account page. We retain all right, title and interest in the software; this is a licence, not a sale of the software itself.

4. What you may not do

You agree not to:

• copy, resell, sublicense, rent, lease or redistribute the software, or make it available to third parties as a service;
• reverse engineer, decompile or disassemble the software, except to the extent that applicable law expressly permits this despite this limitation;
• remove, obscure or alter any copyright, trademark or licence notice;
• circumvent licence enforcement, share licence keys, or use keys obtained from any source other than us or an authorised reseller;
• use the Service to run brew commands you do not understand on a computer you do not own or administer without the owner's permission;
• use the Service in violation of applicable law, or in a manner that disrupts or attempts to gain unauthorised access to our systems.

5. Prices, billing and automatic renewal

Current prices are shown on our Pricing page in US dollars and exclude applicable sales tax, which is calculated at checkout from your billing address. The total payable including tax is displayed before you confirm your order.

Payments are processed by Paddle.com Market Ltd acting as merchant of record. Your card statement will show TIDEWELL* SOFTWARE. We do not receive or store your full payment card details.

Automatic renewal

The Personal and Family plans are subscriptions that renew automatically. By subscribing you authorise us and our payment processor to charge your payment method:

• the subscription price at the time you place the order; and
• the same price again at the start of each subsequent billing period — every month for monthly plans, every twelve months for annual plans — until you cancel.

For annual subscriptions we send a reminder email at least seven days before each renewal charge. The rate you signed up at is the rate you renew at; if we change list prices, existing subscribers keep their original rate, and any change that would affect your renewal price will be emailed to you at least 30 days in advance so you can cancel first.

Cancelling

You can cancel at any time from your account page, or by emailing billing@tidewell.app from your registered address. Cancellation stops future charges. It takes effect at the end of the period you have already paid for, and you keep full access until then. We will confirm every cancellation in writing by email. We do not require a phone call, a chat session or a retention interview to cancel.

The Lifetime plan is a single charge. It does not renew and no payment method is retained after that purchase.

If a renewal payment fails we will retry and email you. If it remains unpaid after 14 days, the subscription lapses and the software reverts to the free tier.

6. Refunds

Every paid plan carries a 30-day money-back guarantee, and the full terms are set out in our Refund Policy. Nothing in these Terms limits any statutory refund or cancellation right you have under applicable consumer law.

7. Demos and how the software is supplied

We do not distribute Tidewell as a public download. Access begins with a guided demonstration session, requested through our demo page, after which we install and licence the software with you directly.

The demonstration is free, requires no payment method, and creates no obligation. It is not a trial that converts into a paid subscription: no charge is ever made without a separate, explicit purchase by you. Details you provide when requesting a demo are handled as described in our Privacy Policy.

Because there is no public installer, any copy of Tidewell obtained from a download portal, bundler or third-party site is unauthorised and is not covered by these Terms or by any warranty. Please report such copies to security@tidewell.app.

8. Your responsibility for package operations

Tidewell runs brew commands at your instruction. This is the central thing to understand about it:

• The application shows the exact brew command before it runs. You confirm each install, upgrade and uninstall explicitly.
• Tidewell wraps the official Homebrew CLI and does not modify formulas, casks or the package index.
• Uninstalling Tidewell does not remove Homebrew or any brew packages from your Mac — only the GUI application is removed.

You remain responsible for the packages you install and remove. Review dependencies before confirming an install, and ensure you understand what each brew command will change on your system.

9. Warranties and disclaimers

We warrant that the software will perform substantially as described in our documentation, and that we will use commercially reasonable efforts to correct reproducible defects you report.

Beyond that warranty, and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without further warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that it will identify every removable file on your system, or that it will free any particular amount of disk space — the space recoverable depends entirely on the state of your own computer.

We make no claim that the software will increase your computer's processing speed. Freeing disk space can improve responsiveness on a nearly full drive, and reducing startup items can shorten login time, but performance depends on many factors outside our control.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue or lost business opportunity, arising out of or relating to these Terms, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amount you paid us in the twelve months immediately before the event giving rise to the claim, or (b) fifty US dollars ($50).

These limitations do not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

11. Suspension and termination

You may stop using the Service at any time by removing the application — see removal and cancellation. Removing the app does not by itself cancel a subscription; use the cancellation process in section 5 for that.

We may suspend or terminate your licence if you materially breach these Terms, if payment is not received, or if we are required to do so by law. Except in cases of fraud, licence-key abuse or unlawful use, we will give you notice and a reasonable opportunity to fix the problem first. If we terminate without cause, we will refund the unused portion of any prepaid term.

Sections 8 through 12 survive termination.

12. Governing law and disputes

These Terms are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law rules.

Before starting formal proceedings, please contact us at legal@tidewell.app and give us 30 days to resolve the matter informally. Most disputes are billing misunderstandings and are settled in a single email.

If a dispute cannot be resolved informally, it will be settled by binding individual arbitration administered by the American Arbitration Association under its consumer arbitration rules, seated in San Francisco, California, except that either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property. You and we each waive the right to a jury trial and to participate in a class action. If you are a consumer resident in a jurisdiction where this arbitration agreement or class-action waiver is unenforceable, it does not apply to you and disputes will be heard by the courts of your place of residence.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@tidewell.app with the subject line "Arbitration opt-out". Opting out does not affect any other part of these Terms.

13. Changes to these terms

We may update these Terms as the product and the law change. For material changes we will email registered users and post a notice on this page at least 30 days before they take effect. Continuing to use the Service after that date means you accept the revised Terms; if you do not, cancel before the effective date and we will refund the unused portion of your current term.

If any provision of these Terms is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between us regarding the Service.

14. Contact

Tidewell Software LLC
2261 Market Street, Suite 4018
San Francisco, CA 94114
United States

General and legal: legal@tidewell.app
Billing and cancellations: billing@tidewell.app
Technical support: support@tidewell.app
Telephone: +1 (415) 555-0198, Monday to Friday 9:00 AM – 6:00 PM Eastern Time