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Support

Talk to a person who can actually help

Support is handled by the same small team that builds the app. Every message is answered within one business day, and there is no chatbot in the way.

Email

Technical help: support@tidewell.app
Orders and refunds: billing@tidewell.app
Volume licensing: sales@tidewell.app
Security reports: security@tidewell.app

Phone

+1 (415) 555-0198
Monday to Friday, 9:00 AM – 6:00 PM Eastern Time.
Closed on US federal holidays. Outside those hours, leave a voicemail and we will call back the next business day.

Mailing address

Tidewell Software LLC
2261 Market Street, Suite 4018
San Francisco, CA 94114
United States
Registered in Delaware. Entity number 5847291.

Contact form

Send us the details

The more specific you are, the faster this goes. If you are reporting a bug, include your macOS version, Mac model, Homebrew version (brew --version), and the brew command that failed — you can copy it from Tidewell's command log panel.

First reply within one business day, usually much sooner
Refund requests are processed without an interrogation
We never ask for your Mac password or remote access

Full name *

Email address *

What is this about? *

macOS, Homebrew and Mac model Optional, but it speeds up brew-related bug reports.

How can we help? *

I agree that my details will be used to answer this enquiry, as described in the Privacy Policy. *

Prefer plain email? Write to support@tidewell.app and you will reach the same queue.

Removal and cancellation

Getting rid of it is one menu item

How do I remove Tidewell from my Mac?

Choose Tidewell → Uninstall Tidewell from the menu bar and confirm once. That removes the application, its preferences, caches and scheduled update job, then quits. There is no separate uninstaller to find and nothing left behind.

Your Homebrew installation and every package you have installed through it are untouched. Tidewell never modifies /opt/homebrew, /usr/local or any cellar path — it only removes its own GUI.

Does removing the app cancel my subscription?

No — these are separate actions, and we would rather say so than let you find out on your next statement. To stop billing, cancel from your account page or email billing@tidewell.app. We confirm every cancellation in writing.

Release notes

Recent updates

2.4.1 — August 12, 2026

Fixed a case where batch cask upgrades failed silently when one cask required a password prompt.
Dependency tree now loads correctly for formulas with more than twelve dependencies.
Reduced idle memory use when browsing taps with large formula lists.

2.4 — July 8, 2026

Added scheduled brew update with optional upgrade review notifications.
Brew Doctor results now include guided fix steps for the ten most common warnings.
Full support for Homebrew 6, Homebrew 6.0.0 and the current macOS release.
Tap browser shows formula count and last-updated date for each tap.

2.3.3 — May 22, 2026

Command log panel is now searchable and exportable.
Fixed an incorrect outdated count when brew update was cancelled mid-run.